Wine Crue FAQ’s

 

I just joined Teutonic Wine Crüe, when will I receive my first wine release?

Teutonic Wine Crüe releases are sent in February, May, September and November. After joining the Teutonic Wine Crüe, we will make every effort to send you the next scheduled shipment.

Can I switch my membership type?

Absolutely! Please contact our Wine Crüe Manager, Jessie Gordon, at (503) 852-1709 or via email at winecrue@teutonicwines.com.

How do I know when my wines will be shipped and which wines I will be receiving?

 We will send out an email 1-2 weeks before each shipment letting you know which wines you will be receiving, and when your card on file will be run. Please be sure that the email address winecrue@teutonicwines.com has been marked as a safe address in your inbox to avoid emails from us going into your spam folder!

Can I customize my wine crüe release?

The wines for each shipment are hand-selected by Barnaby and Olga, and may include special limited release wines not available in our tasting room or on our website. For these reasons, we are currently unable to offer customized shipments. If you have any questions about your upcoming club shipment, you can contact our Wine Crüe Manager, Jessie Gordon, at (503) 852-1709 or via email at winecrue@teutonicwines.com.

 I have been charged for a release, when will I receive my wine?

We usually charge your credit card on a Monday and ship the wines the following Monday. For most of the West Coast, wine releases are delivered 1 to 2 days later. For East Coast addresses, wine releases are delivered 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.

If you opt to pick up your wine release at the winery, it will be available the following day and must be picked up with 45 days of the release date. If your wine is not picked after 45 days, the wines will be shipped to you and the credit card on file will be charged for shipping.

Can I Have Teutonic Wine Crüe releases delivered to home or work?

Although you may ship to a home address, we strongly recommend shipping to a business address where someone 21 years or older is available to sign for the package upon delivery. We cannot ship to PO boxes or APO FPO addresses.

I wasn’t home to sign for my wine delivery, how do I get my shipments?

If you have missed a delivery attempt, call the carrier (use the number listed on the tag left for you). Typically there are multiple options available, including scheduling another delivery, redirecting the shipment to a business address, or picking up your wines at the carrier’s location.

Can you ship to my state?

At this time we are able to ship to the following states: AK, AZ CA, CO, CT, DC, GA, FL, HI, ID, IL IA, KS, MI, MN, MO, NC, ND, NE, NH, NM, NV, OH, SC, TN, VT, WA, WI, WV, WY

If you live in the following states, you may visit and buy wines at our winery and then we can ship it to you: OK, RI, SD [please note each of the these states have a maximum amount we can ship]

By law, we can’t ship wine to the following states: AR, KY, LA, MS, PA, UT

If you live in these following states, we currently do not have a license to ship there but we are working on obtaining them in the future: AL, IN, MA, MD, ME, MT, NJ, NY, OR, TX, VA

How is my wine shipment protected during extreme weather?

We have found that most temperature damage occurs when shipments exposed to extreme temperatures in a truck in transit over the weekend.

To avoid this in areas that regularly experience extreme weather (hot or cold) we ship from our warehouse to a hub closest to your delivery address in a temperature controlled truck. The shipment is then transferred to a local delivery truck and delivered within a day.

We occasionally may hold wine shipments due to extreme weather along the delivery route. You will be notified via email if there is a weather hold.

If you feel that you have received a damaged bottle due to extreme weather, please do not hesitate to contact us for a replacement bottle.

Why can’t you ship to my state?

State laws regulate the direct shipment of wine. Some states prevent wineries from shipping directly to consumers. Learn more about these restrictions at freethegrapes.org.

Join our mailing list and we’ll notify you if there are any changes in your state’s shipping laws.

How do I update my address or credit card information??

Please call (503) 852-1709 or email at winecrue@teutonicwines.com to update your member information.

How long does a Teutonic Wine Crüe Membership last?

You may cancel at any time after receiving two wine releases. If you opt to cancel prior to receiving two shipments, there will be a $50 cancellation fee.  We understand that there may be times you need to skip a shipment and we will do our best to accommodate your request.  We just ask that you please notify us at least 14 days prior to the release date at (503) 852-1709 or via email at winecrue@teutonicwines.com.

How do I cancel my Teutonic Wine Crüe Membership?

While we hope that you will never have cause to cancel your membership, if you do choose to cancel, simply call us at (503) 852-1709 or send an email to winecrue@teutonicwines.com.  In order to process the cancellation in a timely manner, your request must be received at least 14 days prior to the release date.

What are the Teutonic Wine Crüe Shipping policies?

All orders (including Next Day, Overnight and 2-day delivery) received no later than 5:00pm (PST) will require 1 full business day for processing and packing before being shipped. Orders received after 5:00pm (PST) will require 2 full business days for processing and packing.

Standard delivery time is 5 to 10 business days, depending on weather.

We ship via Fed Ex and offer 1-day, 2-day and ground shipping.

Please note that orders are shipped and delivered on business days only (this excludes weekends and holidays).

Someone over the age of 21 must be present to sign for any packages containing alcohol (mandated by federal law).

Three delivery attempts will be made before the package is returned to us.

Once returned, a $10 rerouting fee will be charged for all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address.

We cannot ship to PO, FPO, APO or IPO boxes. We cannot ship internationally.